Browser settings
Browser requirements
JavaScript
Cookies Enabling JavaScript and cookies Listening to voicemail messages Problems loading u800 Web pages
Why did my u800 Web session time out?
 Browser requirements  Top 
The u800 Web interface is designed to work with the following browsers:
  • Netscape Navigator 4.7 and above
  • Microsoft Internet Explorer 4.0 and above
To find out the number of the browser version you are currently running, please do the following:
  • Netscape Navigator - from the Help menu, select About Communicator.
  • Microsoft Internet Explorer - from the Help menu, select About Internet Explorer.
If necessary, you might want to visit the CNET Browsers Website to download the appropriate version of one of these browsers.
JavaScript  Top 
u800 uses JavaScript technology in its Web pages. Therefore you must enable JavaScript in order for the Web pages to function properly. Please refer to the Enabling JavaScript and cookies section below to ensure that the settings of your browser are correct.
Cookies  Top 
We use cookies to identify you while you are using the service. This is the sole purpose for the use of cookies by u800.

What are cookies?
A "cookie" is a small amount of information that a Website copies to your hard disk. A cookie can help a Website identify you the next time you visit.

Are cookies secure?
Yes. Enabling cookies allows us to track your sessions within your u800 Web account. However, we will not get access to any other information on your hard disk.

Please refer to the Enabling JavaScript and cookies section below to ensure that the settings of your browser are correct.

Enabling JavaScript and cookies  Top 
Windows Microsoft Internet Explorer 5.0
  1. From the Tools menu, select Internet Options.
  2. Click on the Security tab.
  3. Select Internet as the "Web content zone".
  4. If you have never customized your security settings for this zone (i.e., Custom is not selected for the Security Level):
    • Select (by moving the slider) at least Medium for the security level, in order to fully utilize all of the u800 features.
    • Click OK in the "Internet Options" window, and you're done!
  5. Otherwise:
    • Click the Custom Level... button to display the "Security Settings" window.
    • Select either the Enable or the Prompt button for the Allow cookies that are stored on your computer option.
    • Select either the Enable or the Prompt button for the Allow per-session cookies (not stored) option.
    • Click OK in the "Security Settings" window to return to the "Internet Options" window.
    • Click OK in the "Internet Options" window.

Windows Microsoft Internet Explorer 4.0

  1. From the View menu, select Internet Options.
  2. Click on the Security tab.
  3. Select Internet Zone from the "Zone" pull-down list.
  4. If you have never customized your security settings for this zone (i.e., the Custom button under Security Level is not selected), select at least Medium for the security level in order to fully utilize all of the u800 features.
    Click here to see a screenshot of the Security tab.
    Skip to step 6.
  5. If the Custom button is selected for Security Level:
    • Click the Settings... button to display the "Security Settings" window.
    • Click OK in the "Security Settings" window to return to the "Internet Options" window.
  6. Click on the Advanced tab.
  7. Under the "Security" heading, you must also select one of the following:
    • Always accept cookies
    • Prompt before accepting cookies
      •
    Click here to see a screenshot of the Advanced tab.
  8. Click OK.

Windows Netscape Navigator 4.7 and above

  1. From the Edit menu, select Preferences.
  2. Click on the Advanced category on the left side of the Preferences window.
  3. Check the Enable JavaScript checkbox.
  4. In the Cookies section, select one of the following buttons:
    • Accept all cookies
    • Accept only cookies that get sent back to the originating server
      •
    Click here to see a screenshot of the settings in Netscape.
  5. Click OK.

Macintosh Microsoft Internet Explorer 4.5

  1. From the Edit menu, select Preferences.
  2. Under the Web Browser section on the left side of the window click Web content. On the right side of the window:
    • Check the Enable scripting checkbox.
  3. Under the Receiving Files section, click Cookies, and select one of the following from the pull-down list labeled When receiving cookies:
    • Never ask
    • Ask for each site
    • Ask for each cookie

Macintosh Netscape Navigator 4.7 and above

  1. From the Edit menu, select Preferences.
  2. Click the Advanced category on the left side of the Preferences window.
  3. Check the Enable JavaScript checkbox.
  4. In the Cookies section, select one of the following buttons:
    • Accept all cookies
    • Accept only cookies that get sent back to the originating server
      •
  5. Click OK.
 Listening to voicemail messages  Top 
How do I listen to a voicemail message?
In order to listen to your voicemail with your Web browser, your PC must have a sound card and speakers. If you have ever heard any type of beep or noise coming from your PC, then you have a sound card and speakers already. Also, your browser must be set up to handle sound files in the wav format (files with a ".wav" extension) by using an audio player, such as:
  • Microsoft's Windows Media Player - This program should come pre-installed on all Windows 95/98/NT 4.0/2000 PC's and will also work on some Windows 3.x and Macintosh PC's as well. If it is not installed on your PC, you can download it for free by clicking here, and then clicking the "Download Windows Media Player" link on the resulting page. From this page click the "System Requirements" link to find out if your computer will run Media Player.
  • Apple's QuickTime - This program works on Macintosh as well as Windows 95/98/NT 4.0/2000 PC's. You can download it for free by clicking here. For system requirements, click here.
  • RealPlayer - This program by RealNetworks works on Windows 95/98/NT 4.0/2000, Macintosh, Unix, Red Hat Linux, and SCO. You can download it for free by clicking here, and then clicking the "RealPlayer Basic" link (RealPlayer Plus is not free). From this page click the "Minimum requirements" link to view system requirements.
Here is a sample voice message.

Which format should I select for listening to voicemail messages?
On the Message Center Options page (click Message Center on the left Navigation bar, and then click Options below it), you can select the "Preferred format when listening to voice messages". Your choice will affect how fast your message will download, and which audio player you can use to listen to it. The following audio formats are available:

  1. Uncompressed wav - This is the default audio format. It takes the longest to download your voicemail message and works with all three of the audio players mentioned above: Windows Media Player, Apple's QuickTime, and RealPlayer.
  2. Compressed wav - This format is the quickest to download, but of the three audio players mentioned above it only works with Media Player.
  3. Real Audio - This format plays as it downloads but only works with RealPlayer.
For more information on audio players, please refer to the section above entitled How do I listen to a voicemail message?.

How can I prevent messages from timing out before I can listen to them?
This problem is often caused when you select Real Audio as the "Preferred format when listening to voice messages" on the Message Center Options page. The default timeouts for RealPlayer cause it to timeout before we can convert a long voicemail message and begin to download it. You need to modify your RealPlayer settings to increase how long it will wait before it reports a network connection failure. Please follow the instructions below:

  1. Click Message Center on the left Navigation bar of the u800 window.
  2. Click on "Listen to voice message" to display the Real Audio Player.
  3. If you are using RealPlayer version 6, click on the "Options" menu. If you are using RealPlayer version 7 or above, click on the "View" menu.
  4. Select Preferences... from the menu to display the "Preferences" window.
  5. Click on the "Connection" tab.
  6. Click on the Network Time-Out Settings..." button at the bottom of the page to display the "Network Time-out Settings" window.
  7. Enter 90 in the Connection time-out box.
  8. Click OK on the "Network Time-out Settings" window.
  9. Click OK on the "Preferences" window.
Problems loading u800 Web pages  Top 
The cache is the location on your computer's hard disk where Web pages and files (such as graphics) are stored as you view them. This speeds up the display of pages you frequently visit or have already seen, because your browser can open them from your hard disk instead of from the Web.

If you are having a problem getting a u800 Web page to load, it may be because your cache contains an old version of the page and is trying to load that instead of the newer version. By clearing the cache you are forcing your browser to go to the Web and download a new copy of your page.

To clear your disk cache, follow the instructions below for your preferred browser:

Windows Microsoft Internet Explorer 5.0

  1. From the Tools menu, select Internet Options.
  2. Click the General tab.
  3. Click Delete Files... and click OK on the "Delete Files" popup window.
  4. Click OK on the "Internet Options" window.

Windows Microsoft Internet Explorer 4.0

  1. From the View menu, select Internet Options.
  2. Click the General tab.
  3. Click Delete Files... and click OK on the "Delete Files" popup window.
  4. Click OK on the "Internet Options" window.

Windows Netscape Navigator 4.7 and above

  1. From the Edit menu, select Preferences.
  2. Click the Advanced category on the left side of the window to expand it, and select Cache below it.
  3. Click Clear Disk Cache.
  4. Click OK.

Macintosh Microsoft Internet Explorer 4.5

  1. From the Edit menu, select Preferences.
  2. Click the Web Browser section on the left side of the window to expand it and click Advanced below it.
  3. On the right side of the window, click Empty now.
  4. Click OK.

Macintosh Netscape Navigator 4.7 and above

  1. From the Edit menu, select Preferences.
  2. Click the Advanced category on the left side of the window to expand it, and select Cache below it.
  3. Click Clear Disk Cache.
  4. Click OK.
Why did my u800 Web session time out?  Top 
For your security, we automatically time out your u800 Web session 8 hours after you log in.
  • Check the date and time of your computer, and be sure they match the actual date and time.
  • Make sure that your browser is configured to accept cookies. Additionally, if you have set up your browser to prompt you before accepting cookies, you must agree to accept cookies during the login process.
    Note: we use cookies to manage your session. Please refer to our Privacy statement for additional information.
  • Turn off any third party software that automatically rejects cookies.